We want you to love what you ordered. If something’s not quite right, we offer a return and exchange policy designed to keep your shopping experience easy and stress-free.

Return Information

Returns are accepted for store credit or exchanges.

You can enjoy free returns by paying a small fee at checkout, otherwise a $7.99 return shipping fee will be deducted from your store credit or charged to your original payment method if making an exchange.

Returns are accepted for store credit or exchanges within 30 days of delivery.

Items must be unworn, unwashed, and in original condition with tags attached.

Final sale items are non-returnable.

For store credit, once your return is delivered back to our warehouse you’ll automatically receive a digital gift card by email.

For an standard exchange, a new order will be automatically placed once your return order is delivered to the warehouse.

For a instant exchange, your exchange order will be placed upon submitting your return.

Please allow standard fulfillment and shipping times to receive your exchange.

Submitting Your Return

You can start a return using our portal here.

In the returns portal, select “Store Credit” as your refund option.

Once your return is delivered back to our warehouse you’ll automatically receive a digital gift card by email.

Store credit can be used at nyandcompany.com and does not expire.

Need something different? You can exchange your item for another size or color of the same style, choose a different product of equal value, or upgrade to a higher-priced item by simply paying the difference.

Select “Exchange” in the returns portal.

For faster service, choose “Instant Exchange” to place a new order immediately. (A credit card is required and will only be charged if your original item isn’t returned within 14 days.)

For standard exchanges, once your return is delivered back to our warehouse your exchange order will be automatically placed and shipped.

Order Issues

If you experience any issues with your order after delivery, please email help@nyandcompany.com within 15 days and we’ll be happy to assist.

If you made a mistake when placing your order, please contact us as soon as possible so we can check what options may still be available.

For wrong items, please email help@nyandcompany.com and include clear photos and your order number.

Please email help@nyandcompany.com with your order number and we'll make it right.

For missing orders, please wait 5 business days past the expected delivery date in case of carrier delays.

Return Shipping & Labels

A prepaid return label is provided via our returns portal, please use only this label.

You can enjoy free returns by paying a small fee at checkout, otherwise a $7.99 return shipping fee will be deducted from your store credit or charged to your original payment method if making an exchange.

Returns sent with your own shipping label are subject to delayed refunds. We strongly encourage you to use the label provided by us when processing you return.

Items must be shipped back within 14 days of receiving your return label.

CALIFORNIA ASSOCIATE PRIVACY POLICY

Introduction Welcome! You have arrived at a website provided by RTW Retailwinds Acquisition LLC ("Company" or "we," "our" or "us"). This "Privacy Policy" governs the Company's family of brand websites, including New York & Company (https://www.nyandcompany.com), Fashion to Figure (https://www.fashiontofigure.com), Lord & Taylor (https://www.lordandtaylor.com) and Le Tote (https://www.letote.com) , and any interactive features, applications, and or other services that posts a link to this Privacy Policy (each, a "Site"). Your California Associate Privacy Rights This “California Associate Privacy Policy”, also referred to as “employee”, applies to any of RTW RetailwindsAcquisition LLC and its subsidiaries and affiliates (collectively, “Company” or “we”, “our” or “us”) associates, contractors, job applicants, and prospective employees who are California residents and about whom we have collected personal information in the course of employment or application for employment with us (collectively, “you”). For purposes of this section, “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. Personal information does not include publicly available information or information that has been de-identified.

A. The Information We Collect We may collect the following categories of personal information about you:

  • Identifiers, which include name; associate identification number; driver’s license or other government identification number; social security number; tax identification number; e-mail address; home or other mailing and billing addresses; telephone number; mobile number; vehicle license number; health insurance policy number; and select passwords;
  • Commercial information, which includes bank account and routing number;
  • Biometric information, which includes height, weight, and select medical information;
  • Information relating to Internet activity or other electronic network activity, which includes cookie identifiers; date/time stamp; device platform, device version, and/or other device characteristics/identifiers; browser type; operating system; internet service provider (ISP); referring/exit pages; and clickstream data;
  • Geolocation data, which includes locational information based upon your IP address; Global Positioning System (“GPS”) data; cell network data; and/or other similar locational data; and which may be collected from various devices including your mobile device(s) or vehicle(s); and bluetooth location; and
  • Audio, electronic, or visual information, which includes photographic image; records of calls to or from call centers related to assistance with store technology and/or employee benefits; and video surveillance information;
  • Professional or employment-related information, which includes current and previous employers; job title and responsibilities; assets; income; and/or other information related to your work history or prospective employment;
  • Education, which includes resume and professional licenses; and
  • Information not listed above and related to characteristics protected under California or federal law, which includes age; gender; marital status; citizenship status; date of birth; family/beneficiary, and dependent information; military service/veteran status; race/ethnicity; union membership; and other information collected during background checks, including criminal records.

B. What We Do With Your Information We may collect or use your personal information for the following purposes:

  • Associate recruiting and onboarding, including conducting background checks in accordance with applicable laws and regulations
  • Record keeping, including tracking time worked and related benefits
  • Payroll processing
  • Enrolling and processing associate benefits in partnership with third-party administrators and related custodians
  • Providing required tax documentation for current and terminated associates
  • Administering and recording training programs conducted during employment
  • Collecting contact information in the event of emergency
  • Associate claims, fraud prevention and detection
  • Contractor only: processing requests for proposals

To help you understand which types of personal information are used for which of the above purposes, we have provided you with a matrix detailing the purpose related to each category of personal information identified above. You may view the matrix by clicking here RTW CCPA Matrix – Associate Data [PDF]
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Sale

Jacquard Mini Skirt

$24.99 $64

Jacquard Mini Skirt
$24.99 $64